Care Connections

Outcomes And Patient Satisfaction Reports Revised And Explained

9/29/2006

Reports for the outcomes system will undergo a significant revision beginning with 3rd Quarter 2006 reports. Patient satisfaction reports were revised in early 2006, so no additional changes have been made to those reports.

So what has changed on the outcomes reports? The most significant change is the revision of comparison groups. Comparative reports that show cumulative averages for network and national have been revised from quarterly averages to a rolling year average. A rolling year average captures data from the past 12 months so that you see a much larger pool of data represented in the average. Rolling year averages help to smooth the averages and remove quarterly bias from the groups you compare to. In addition, we have added a new column to the comparative reports that shows a rolling year average for your clinic. In the same vein, therapist reports will also show a rolling average for therapists. For some clinics this will eliminate the need for year-end custom reports.

In addition to these revisions, the Work Outcomes report has received a facelift. In addition to the work status chart and the lost work graph, you will now receive 3 additional charts and graphs that show work status and lost work days broken down by insurance type. Insurance types covered in the breakdown will be PIP/MVA/PNC, Health Plan, and Work Comp.

To help our customers keep up with all the recent changes, we will post a link to a “Report Glossary” that gives a description of all the different elements of the reports. The new link is located on the Quarterly Reports page. The glossary page will contain individual links for outcomes and patient satisfaction terms. If you have questions or concerns about the changes to your reports, please feel free to contact CareConnections support.

What is CareConnections?

CareConnections is a Web-based suite of rehabilitation medical Management services. CareConnections uses combinations of tools to assist providers and payers with the medical management of patients and clinical services. These tools are the CareConnections Outcomes System, CareConnections Treatment Guidelines, CareConnections Patient Satisfaction Monitoring, and CareConnections Prior Authorization/Advice System (PAS).

The entire suite of CareConnections management tools present powerful, yet cost effective systems for today’s healthcare world. Providers and payers alike can benefit from CareConnections’ component parts or their integrated ability to serve the needs of both value-based and outcome-oriented care to all rehabilitation patients.