Frequently Asked Questions
- When and where do I get my outcomes and patient satisfaction reports?
- Where do I send my patient satisfaction surveys, and how often do I need to send them?
When and where do I get my outcomes and patient satisfaction reports?
Reports are generated quarterly (every three months). Reports will be posted to the CareConnections Web site no later than the 20th of the month following the end of a fiscal quarter. To access your reports, log in to your account and click on the appropriate link for Outcomes or Patient Satisfaction under "Reports." Select a reporting quarter from the drop down list to view available reports.
Where do I send my patient satisfaction surveys, and how often do I need to send them?
Patient satisfaction surveys should be collected and mailed at the end of each month. Mail surveys to:
16083 SW Upper Boones Ferry Road, Suite 300
Tigard, OR 97224
Surveys must reach us by or before the 10th of every month. Surveys received after the 10th of the month at the end of a quarter will not be reported on until the following quarter.